Simple, Honest Pricing
No hidden fees, no surprises. You always know what you're paying before any work begins — and you pay after the job is done.
How Our Billing Works
We diagnose the problem first, explain what needs fixing, and give you a clear idea of cost. You only pay once the work is finished — no upfront charges for on-site visits.
Standard service hours: Monday–Friday during normal business hours, and Saturday until 1:00 pm. Urgent assistance outside these times is available at an after-hours rate, subject to availability.
In-Home Tech Support
Patient, plain-English help at your home with computers, laptops, printers, Wi-Fi, emails, phones and everyday technology.
Seniors Discount: First hour $89 for valid Seniors Card or Pensioner Concession Card holders.
Remote Tech Support
Secure remote help for suitable computer issues — without needing an in-home visit.
Request Remote HelpBack-to-Base Repairs
Some problems need a closer look before we can give you a clear picture. If that's the case, we'll take your device back to base, work out what's going on, and call you with a quote before any repair goes ahead.
Ask About a RepairAfter-Hours & Emergency
Urgent help outside standard service hours, subject to availability.
Parts quoted separately on a case-by-case basis for hardware repairs.
Card, cash or Afterpay accepted — no account or login required.
Flexible Ways to Pay
We accept a variety of secure payment methods.
For larger jobs, Afterpay lets you split the cost into 4 interest-free instalments.
Common Pricing Questions
Are there any call-out fees?
No call-out fees within our service area. For on-site visits, you only pay for the time we spend working on your computer.
When do I pay?
You pay after the work is completed. For on-site and remote sessions, payment is taken once we're done. If a repair needs to come back to base, we agree on a quote first and you pay when the device is returned. We never ask for payment upfront.
What if the repair needs parts?
Parts are quoted separately. We'll always discuss costs with you before ordering anything, so there are no surprises.
Ready to get your computer sorted?
Call or message us and we'll talk through what's going on — no commitment.