Our Privacy Policy

Fixoid operates on a policy of absolute confidentiality. We do not share, sell, or trade your personal data. Period. We only collect the information necessary to provide you with high-quality IT support and to maintain your service history. We are required by Australian privacy law to keep customer data confidential unless compelled to disclose information by law enforcement.

To provide our services, we collect:

• •Contact Details: Your name, phone number, email, and physical address.
• •Service History: Notes on repairs performed, hardware configurations, and software setups.
• •Hardware Data: Model and serial numbers of components we install to assist with future warranty claims or support.
• •Payment Information: Transaction details processed securely through our payment partner.

We use your information strictly for:

• •Service Delivery: Completing repairs, setups, and technical support.
• •Warranty Support: We maintain records of original purchase invoices and serial numbers for parts we supply. This allows us to manage warranty claims on your behalf if a component fails.
• •Remote Support: We use TeamViewer to provide remote assistance. This access is only granted by you on a per-session basis. We do not maintain permanent access to your device without your express permission.
• •Communication: Sending invoices, service updates, or technical guides you have requested.

Your data is stored electronically and securely.

• •Customer Management: We use Square for invoicing, payments, and customer management. Your contact details and service notes (including hardware serial numbers and supplier invoices) are stored within this secure ecosystem.
• •Confidentiality: All customer data is treated as strictly confidential. We do not disclose information to any third party unless required by law.

We use analytical tools to monitor traffic on the Fixoid website.

• •These tools collect non-identifiable data, such as which pages are visited, how long users stay on the site, and general geographic locations.
• •This information is used solely to improve our website performance and marketing. It does not involve the use of your personal customer files or private data.
• •You can control tracking by adjusting your browser's cookie settings.

Fixoid is a local Australian business. We use reputable global service providers to facilitate our services (such as our payment and remote support platforms). These providers may store data on secure servers located outside of Australia. We ensure these providers maintain strict privacy standards consistent with Australian law.

You have the right to request a copy of the information we hold about you or to ask for corrections. If you would like to review your service history or update your contact details, please contact us directly.